Words from the wise : whom did Gallup interview? - What great managers know : what is the revolutionary insight shared by all great managers? - What great managers do : what are the four basic roles of a great manager? - The four keys : how do great managers play these roles? - Chapter 3. A disaster off the Scilly Isles : what do we know to be important but are unable to measure? - The measuring stick : how can you measure human capital? - Putting the twelve to the test : does the measuring stick link to business outcomes? - A case in point : what do these discoveries mean for one particular company? - Mountain climbing : why is there an order to the twelve questions? - Chapter 2. Introduction : breaking all the rules - Chapter 1.
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